MARKETING PROJECT MANAGER. BChannels, Oxford

​Octubre 2016 - present

• Team management: Resourcing, Costs, Development

• Strategy design: Social Media Content, Website Assessments, Mailing, Webinars, Events

• Reporting and analytic: Salesforce, Eclipse, Excel, PP

• Relationship with key global stakeholders: Citrix, Xerox, Zift

• Team leadership: >30 people

• Resource management: Team Capability, Budget, Negotiation

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MARKETING SUPPORT EXECUTIVE. BChannels, Oxford

​Febrero 2016 - Septiembre 2016

• Dealing with a variety of top IT companies (Microsoft, Xerox, Citrix, VMWare, etc...) at senior decision maker level, to establish the needs and requirements of their partners which would enable them to maximize their relationship.

• Required to build and maintain strong relationships with existing contacts, achieving growth within those accounts, through detailed project planning. Also, be liaising and work closely with technical, sales and marketing teams and take actions on behalf of them.

• Coach partners on the various tools and programs that are available to them.

• Online content analysis in client portals and partners websites

OPERATIONS SUPPORT MANAGER. Abengoa, Sevilla

​Abril 2011 - Febrero 2015 

• Managing contracts with suppliers and set SLAs.

• Ensuring compliance with policies and procedures of incidences, managed by the technicians (>50 technicians).

• Attending meetings, conference calls and committees with clients across Europe & Africa and IT services follow-up.

• Cooperating with other service areas to ensure a comprehensive service with the highest quality under ITIL foundations.

• Managing the department budget (>1M €)

• Managing the personnel.

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PROJECT COORDINATOR, BNP Paribas, Madrid

Octubre 2010 - Abril 2011

• Project coordinator in a major IT project during the integration phase of Fortis Bank into BNP Paribas.

• Recording and tracking information from the various IT departments involved.

• Liaising with the IT department and customers of Fortis Bank to collect information.

• Studying the viability of migrating data, applications and email. Testing and documenting all processes.

• Coordinating all aspects of communication with Fortis Bank Brussels, BNP Paribas London and Paris.

• Following up post-migration.

• Ensuring continuing support to the Market Data Service department.

PROJECT COORDINATOR, Telefonica, Madrid

Septiembre 2009 - Septiembre 2010

• Project coordinator in a major IT project during the integration phase of Fortis Bank into BNP Paribas.

• Recording and tracking information from the various IT departments involved.

• Liaising with the IT department and customers of Fortis Bank to collect information.

• Studying the viability of migrating data, applications and email. Testing and documenting all processes.

• Coordinating all aspects of communication with Fortis Bank Brussels, BNP Paribas London and Paris.

• Following up post-migration.

• Ensuring continuing support to the Market Data Service department.

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TECHNICAL SUPPORT (LEVEL 2), Creative Labs. Dublin

Julio 2008 - Diciembre 2008

• Supporting European and Latin American customers of Creative Labs products, with a professional working manner, through e-mail and telephone.

• Selling Creative products and solving technical questions accurately and in detail, always accomplishing the SLA goals.